Shipping & Returns

Once your order is complete, our team start to prepare it for shipping, this can take between 10-12 business days depending on the items ordered (shipping dates are specified on each product page). Your order is then picked up by the courier for delivery, it takes 2-3 business days for U.S & UAE, 1-7 business days for Canada and 1-3 business days for UK orders to be delivered. For international shipping please refer to the options specified at checkout.

The ship out date varies from product to product according to stock and personalisation. The shipping date is specified on every product page (Ships on: ##/##/## ). Please note that the shipping date refers to the date the product ships out of our warehouse.

Please note that shipping costs are not refundable and The Sparklane is not responsible for shippings / returns lost by shipping couriers. 

Be worry-free and select our offered shipping insurance, Route Shipping Protection, with your next purchase. 

This will secure your package during its journey. By selecting Route, your purchase is insured and covered for any lost, stolen, or broken items while in transit. 

Please note, without choosing Route, we are not responsible for any lost, stolen, or damaged pieces. Why sit there and worry. 

Order Shipping Methods

Your order ships according to the shipping method you select at checkout, these shipping methods are specific to your location, therefore pricing and location may occasionally vary from the standard ones listed below:

 

 Method

Shipping Time

Price

Standard (USPS) 🇺🇸

2-3 Business Days

Free

Canada Post Expedited Parcel 🇨🇦

1-7 Business Days 

Free

Royal Mail 48h No Signature 🇬🇧

1-2 Business Days 

Free

Viame (United Arab Emirates) 🇦🇪

2-3 Business Days

Free

 

For international orders, please refer to the shipping methods listed at checkout.

 

Returns

We accept returns within 14 days of delivery, no questions asked. Items must be returned unworn, undamaged and unused with their original packaging. Because all our items are made to order returns incur a 30% restocking fee calculated from the item's full price (crossed price before coupon and discounts).

Simply contact us via e-mail at: info@thesparklane.com to receive your return label.

* For international returns, a fee may apply.

**We do not accept exchanges.

***Please note that shipping costs are not refundable and the Sparklane is not responsible for shippings / returns lost by shipping couriers.

****The refund will automatically be credited to your original payment method. Please note, if you made your purchase with a Gift card, your credited amount will be returned as a Gift card.